Status overview
Operational.
History (latest first)
2020-2024
Ongoing leaking pipes and unsafe area due to repeated failure of FirstPort to manage contractor and ensure quality of service. This was remedied after several years of complaints about the workmanship of FirstPort contractors.
21 August 2024
No water from 11:46 to 16:00 (unannounced shut off). FirstPort instructed Xylem to carry out works (replace flange, some electrical work and potentially fix leak). They have shut off the water to the entire block. Residents received no notice of the actual or potential disruption to water supply. Service restored 16:00.
24 April 2024
Water outage at lunchtime. No announced works. It appears Xylem (a FirstPort contractor) disabled one of the pumps but failed to update the electrics. That then caused a shutdown of the entire system. Luckily the contractor was parked across the road, and an owner in the block was able to get him back to sort out the issue. Water was restored after about an hour.
5 February 2024
Expected water outage from 9 am to 2pm. FirstPort issued a notice of this to some owners at 9am on Sunday 4 February 2024. Owners are not aware of the nature of the repairs or the reason for the zero notice and timing.
17/5/2023 – Issue reported
A report has been made to FirstPort on a leak of one of the (recently service/overhauled) pumps in the pump room. This might impact service in the future.
16/8/2022 – Planned disruption
First Port (property manager) informed some owners on 11 August 2022 of planned water supply disruption from 1pm to 5pm 16 August 2022.
25/3/22 – 16:30 – Water restored
No water from 14:00. FirstPort contacted. Water engineer (Aqua) came to site. Identified some electrical issue and potential motor issue to be resolved. Water restored.
11/3/22 – 17:00 – Water restored
Water engineers highlighted severe issues with electrical safety equipment. Expect disruptions as these are repaired. FirstPort will be asked to provide adequate notice to owners/renters before this work is carried out.
9/3/22 – 8:30 – No water
Water pump issues have caused water disruption overnight. FirstPort (the managing agent) have been contacted by the Residents’ Association to arrange urgent repair.
6/12/21 – 12:00
Water pressure returned to normal. Awaiting report on further work to be done and/or what caused the issue.
4/12/21 – 12:00
Water pressure issues return. Overload sensors tripped. Reported to FirstPort.
2/6/21 – 12:00
Water to block restored. No information given as to whether further outages are expected today or in the future.
27/5/21 – 13:00
Water engineer re-installed 2nd pump and replaced a pressure sensor that was underreporting output pressure values. Pressure was restored to flats that had complained of pressure issues (floor 3 and above). A leak in the plant room is to be fixed in due course but will not impact pressure.
26/5/21 – 13:00
Some owners notified by FirstPort of engineer visit planned for 6am 27/5 to re-install 2nd pump and check pressures at various floor levels. Alert e-mail sent from this system to all registered users.
20/5/21 – 13:00
Pump repair completed. Water pressure checks conducted on level 4 and 5. Some flats are yet to have water pressure restored to pre 5 May levels. An e-mail will be issued shortly to inform FirstPort of the failure to restore pressure. This will be posted here for reference.
19/5/21 – 11:00
FirstPort issued the following notification:
Dear Residents,
Please be advise works will be carried out on the water pumps on Thursday 20th of May or Friday 21st of May, 2021.
The engineers have said there will be water supply disruption between 9.30am to approx. 1.30pm whilst the work is been carried out.
Apologies for any inconveniences this may cause.
Thank you
Kind Regards,
Agatha Amos
5/5/21 – 10:57
Residents Association sent this alert to other residents:
Attention all owners / residents of:
59 Bunhill Row
56-56, 56A, 58 and 58A Featherstone Street
Water supply to your flat has been shut down by an engineer carrying out works (Wednesday 5 March 2021 – approx. 10:55am).
A fellow owner happen to speak to an engineer sent to replace a pump in the basement, and was alerted to the above interruption. We are told that the interruption may be about an hour.
Please note:
• This communication is not from FirstPort, who is the ‘managing agent’ for the block and who is responsible for all matters relating to the suppler of water and services.
• There has been no communication from FirstPort regarding this interruption to water supply. If you have received any such notification, please forward that to me.
• If you no longer wish to receive these e-mails or you have no interest in any flat noted above, please reply separately to let me know.
• Thank you to those who have registered at apexresidents.net. You will soon be receiving further information about this website and forum to discuss matters that affect your flat.
• This e-mail distribution may be incomplete. Please alert your neighbours.
• For those of you who rent your properties out, please direct any legal queries from your tenants regarding failure to supply water and services to your property directly to your solicitors or FirstPort.
Kind regards,
Manager: apexresidents.net
5/5/21 – 10:50
The warning from FirstPort to residents regarding water disruption.
Dear Residents,
Please be advise the pumps will be serviced this morning (5/05/21) and there will be water disruption from 10.30am -1pm.
Apologies for any inconveniences this may cause.
Thank you
Agatha Amos.
Regards,
FirstPort Property Services
5/5/21 – 10:00 – No water
Water to block shut off. Owner intercepted FirstPort contractor who said they were swapping over one of the pumps (after overhaul). No advanced warning was received from FirstPort.